15 Days 100% Money Back Guarantee
We offer a 15 days 100% money back guarantee on our products. This guarantee is valid for all products except custom orders or products that are specially modified for the customer. Purchases made by credit card will be credited to your card and will appear on your billing statement.
Please send your item(s) back to us in original condition, and we will process your request for a replacement, store credit or a full refund.
Returns and Exchanges
You can choose to refund or exchange an item if it has a major problem. This is when the item:
If the problem is not major, we will repair the item within a reasonable time. If it is not repaired in a reasonable time you can choose a refund or replacement.
Please note that you are responsible for the cost of shipping your return or exchange to us. We strongly recommend you purchase insurance. This protects you should your item be damaged or lost during shipment to us. Please mail your item(s) back in their original packaging.
All prices on our website are exclusive of delivery charges which will be added to the price of the products at our checkout.
We offer a 15-days return policy on all jewelry less our original shipping cost. Change of mind returns will not be accepted for customized items (e.g. ring resizing or engraving).
We are happy to discuss options of repair, replacement, exchange or credit for the product depending on its availability.
To return a product simply contact us as soon as possible within 15 days from the date your parcel arrived and we will evaluate your return request. As soon as we have received your product we will issue your replacement, exchange or credit.
All prices and availability are subject to change without notice. Occasionally, we may have just sold an item which you ordered, and have not had time to take it off our site (or it may have been in your persistent shopping cart). We apologize for any disappointment, but we will reach you to see if you would like a substitution, special order, or just a cancellation.